FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How do I buy a bag and what changed?

Previously I always anounced on my Instagram story when a bag would be posted. Then it was possible to buy a bag by sending me a DM. However, I decided to automate this process and create a normal webshop. I will still announce when a bag will be posted, but now you can just purchase the bag on the webshop. This saves me, as well as you, a lot of time.



Which payment methods do you accept?

1. Paypal 2. Bancontact 3. VISA/MASTERCARD



Are your bags authentic and how do you check it?

Yes, all the bags we sell are authentic. We have years of experience in the luxury world and know how to recognize authenticity. However, if there is any doubt in our mind, we use an external authentication company.



What shipment method do you use and how much does it cost?

We ship our bags worldwide, always with a tracking code. - Belgium: with Bpost - 4 euros - Netherlands: with PostNL - 7 euros - Rest of Europe: 15 euros - Outside of Europe: this will depend on your country, you can always ask for an estimate ​ It is also possible to pick up the bag in the center of Antwerp, Belgium.



Why am I always too late to buy the bag?

Unfortunately, the downside to our success is that the bags sell out very quickly! When we post a bag, usually they are sold within a few minutes. As a result, a lot of people miss the bag just by a few minutes or even seconds. We apologize for this.



Can I return a product?

Any product can be returned within 5 days after receiving it. We always try to describe the state of the product as accurate as possible, but if you receive a faulty or broken item, please contact us within 5 days! We are allowed to deny returns for invalid reasons.



How long does delivery take?

- Belgium: 1 to 3 working days - Netherlands: 2 to 5 working days - Europe: 2 to 7 working days - Outside of Europe: 3 to 15 working days, depending of the location and preferred shipping method.