STORE POLICY

We founded Livelly Vintage with one goal in mind: to offer our customers an honest, satisfying and pleasant shopping experience. Our shopping policy is described below. Take a look at it and feel free to contact us for more information.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The Livelly Vintage website and related services are made available to you in accordance with the following terms of service and any other rules posted on our site. Please read the terms of service carefully before placing any orders on www.livellyvintage.com.

 

Livelly Vintage is a company registered in Belgium under the VAT number BE0730551738. In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms of service and our Privacy Policy.

ORDERING A BAG

Ordering a bag is very easy, please just follow the steps on our webshop.

When your payment has been received, we will prepare the item for shipping within 24 hours.

PRICES AND PAYMENT
We accept following payment methods:
Bancontact, Visa, Mastercard and Paypal.

Customers purchasing from a country outside of the EU, note that import duty and tax costs are not included in the item price or shipping cost. Import duty or tax costs are normally invoiced by the shipping company or charged when you pick the item up. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Personal data (name, address, email, etc.) will not be encrypted, but will only be used internally.

SHIPPING
Our standard shipping carrier is Bpost.

We kindly ask that you anticipate 2 business days for shipping in Belgium and 2 – 5 business for the Netherlands. Shipping times can vary for the rest of the world.
All orders are send out with a track and trace that you will receive by e-mail.

Standard shipping charges apply.

RETURNS AND EXCHANGES
Items purchased can be returned by sending the item back to us within 5 days of receiving the item.

If you wish to return a purchased item, please inform us by contacting us by e-mail at livellyvintage@hotmail.com or send us a DM on Instagram. You have to give us notice and send your item back to us within 5 days after the receipt of your order.

Items must be returned in their original condition and in their original, undamaged packaging if you are to receive full compensation for your purchase (excl. delivery expenses).
Customers have to pay the delivery charges for the return of a product. The delivery charges are non-refundable.

Returned items shall be send to: Constant Joossenslei 27, 2970 Schilde, Belgium.

Please keep your post office receipt as documentation of shipment of the returned items. All costs in connection with the return of items shall be paid by the customer. The items are your responsibility until they reach us.

As soon as we have received and approved the returned items, we will pay back the full amount of what you paid for the goods within a few days. 

If the items are defective or damaged when you receive them from us we will replace them free of charge. You have to give us notice right away. Please send us an email at livellyvintage@hotmail.com

Defect or damaged items shall be send to: Constant Joossenslei 27, 2970 Schilde, Belgium. We don't offer warranty.

COOKIES
We have cookies on the website, and reserve the right to use them for marketing purpose.

AUTHENTICITY GUARANTEED
We provide a 100% guarantee of authenticity on all the items that we sell. All items purchased from Livelly Vintage are authentic and have been checked by our experts. 

For further questions, please contact us at livellyvintage@hotmail.com

COMPLAINTS AND GOVERNING LAW
If you have a complaint, please send us an email to livellyvintage@hotmail.com giving us the full details, including date of purchase, as well as your full name and address and contact details. The Terms of service together with all our policies and procedures will be governed by and construed in accordance to the Belgian law and the relevant courts of Belgium will have exclusive jurisdiction.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Bancontact